# Outercite > Outercite is an AI search visibility platform: it tracks how AI engines (ChatGPT, Claude, Gemini, Perplexity, Grok, DeepSeek) cite businesses, verifies citations with a multi-model pipeline, and predicts citation-rate trends. Built in Australia; pricing in AUD. ## Core pages - [Home](https://outercite.com/): what Outercite does and who it is for - [Pricing](https://outercite.com/pricing): plans and trials; machine-readable copy at https://outercite.com/pricing.md - [MCP connector](https://outercite.com/mcp): live AI visibility data, citations and competitor footprint in any Model Context Protocol client (Claude, Cursor, ChatGPT) - [Free AI visibility check](https://outercite.com/tools/ai-visibility-check) - [For agencies](https://outercite.com/agencies): multi-client workspaces and wholesale pricing - [For brands](https://outercite.com/brands): single-brand tracking - [Enterprise](https://outercite.com/enterprise): custom scale and white-label - [FAQ](https://outercite.com/faq) - [Manifesto](https://outercite.com/manifesto) - [Changelog](https://outercite.com/changelog) - [Full content for AI systems](https://outercite.com/llms-full.txt): complete article text ## Products - [CitePulse](https://outercite.com/citepulse): CitePulse forecasts your citation rate across ChatGPT, Claude, Gemini, Perplexity, Grok and DeepSeek, grounded in your real citation history. Honest ranges, no inflated numbers, re-run every day. - [Vericite](https://outercite.com/vericite): Vericite runs every citation through a dual-model pipeline. An AI judge and an independent verifier must reach consensus before a number reaches your dashboard. Data you can take to the board. - [Citescout](https://outercite.com/citescout): Citescout monitors every competitor in your AI search landscape, tracking their citations, detecting new entrants, and generating automated battlecards, so you always move first. - [Nextcite](https://outercite.com/nextcite): Nextcite analyses your citation gaps, scores every opportunity by impact, and hands you ready-to-implement content briefs. A ranked action plan that re-prioritises as you ship. - [Citezens](https://outercite.com/citezens): Nine specialist AI agents, each with a name, a personality and a verifiable work history. They learn your business, coordinate autonomously, and build a track record you can audit. - [Citerank](https://outercite.com/citerank): Citerank distills your entire AI search presence into a single score from 0 to 100, weighing citation frequency, platform diversity, sentiment, competitive position and trend momentum. - [Shopcite](https://outercite.com/shopcite): Shopcite connects your Shopify or WooCommerce store and tracks every product across all six AI engines. See which products AI recommends for real shopping queries, and which are invisible. ## Blog - [How AI decides who to cite (and how to become the answer)](https://outercite.com/blog/how-ai-decides-who-to-cite): The field guide to AI search visibility for Australian businesses and the agencies that serve them: how the engines choose who to cite, the moves that actually work, and the plumbing nobody checks. - [What is Answer Engine Optimisation (AEO)? A 2026 guide](https://outercite.com/blog/what-is-aeo): AEO is how you get your brand cited and recommended inside AI-generated answers. Here is what it is, why it matters now, and how it differs from the SEO you already know. - [AEO vs SEO: what changes when buyers ask AI](https://outercite.com/blog/aeo-vs-seo): SEO and AEO share DNA, but they measure different things and reward different work. Here is a clear breakdown of where they overlap, where they diverge, and how to run both. - [How to get your brand cited by ChatGPT and Perplexity](https://outercite.com/blog/get-cited-by-ai): A practical playbook for earning citations in AI answers, from finding the prompts that matter to closing the gaps your competitors are quietly winning. - [What is generative engine optimisation (GEO)?](https://outercite.com/blog/what-is-generative-engine-optimisation): GEO is the practice of shaping your content so generative engines like ChatGPT and Perplexity cite it inside their answers. Here is what the term means, how it relates to AEO and SEO, and what the research actually shows. - [How do I get my business cited by ChatGPT?](https://outercite.com/blog/how-to-get-cited-by-chatgpt): A do-this-now guide for Australian small businesses: how ChatGPT picks the businesses it names, why most of the work happens off your own site, and the checklist to get started this afternoon. - [Why doesn't ChatGPT recommend my business?](https://outercite.com/blog/why-doesnt-chatgpt-recommend-my-business): Usually one of four fixable problems: a blocked crawler, a JavaScript wall, content that is too thin to extract, or too little proof of you outside your own site. Here is how to tell which one and fix it. - [How does Google AI Overviews choose sources?](https://outercite.com/blog/how-does-google-ai-overviews-choose-sources): Google reuses its normal Search ranking systems for AI Overviews, but Gemini also splits your question into several sub-queries behind the scenes, which is why pages outside the top 10, and outside your literal target keyword, increasingly win the citation. - [Does Perplexity use different sources than ChatGPT?](https://outercite.com/blog/does-perplexity-use-different-sources-than-chatgpt): Yes, substantially. Independent studies put the domain overlap between the two engines as low as 11%, because they run different retrieval systems and reward different kinds of source. ## Knowledge base - [Knowledge Base](https://outercite.com/learn): Guides, playbooks, and reference docs for organisations and agencies tracking AI search visibility across six engines. - [Invoices and Payment](https://outercite.com/learn/account/invoices-and-payment): Where to find your Outercite invoices, download receipts, and update your payment method, with notes on terms that vary by plan and region. - [Manage Your Subscription](https://outercite.com/learn/account/manage-subscription): How to upgrade, downgrade, or cancel your Outercite plan from billing settings, and what changes at the next billing cycle. - [Plans and Limits](https://outercite.com/learn/account/plans-and-limits): Understand how Outercite plans differ, where to check your current usage, and how agencies access a separate billing model. - [Seats and Team Access](https://outercite.com/learn/account/seats-and-team-access): Invite teammates to your Outercite workspace, understand the available roles, and manage access as your team changes. - [Agency Billing Model](https://outercite.com/learn/agencies/core-concepts/agency-billing-model): How Outercite bills agencies on wholesale keyword tiers, how one invoice covers all clients, and how you set your own retail pricing to build margin. - [Client Permissions Model](https://outercite.com/learn/agencies/core-concepts/client-permissions-model): A clear breakdown of the three roles in Outercite for agencies: agency admin, account manager, and client viewer, and what each one can access. - [Parent Orgs vs Workspaces](https://outercite.com/learn/agencies/core-concepts/parent-orgs-vs-workspaces): Understand how Outercite separates your agency account from each client's isolated workspace, and what that means for data access and context switching. - [White-Label Reports](https://outercite.com/learn/agencies/core-concepts/white-label-reports): Learn what Outercite lets you brand as your own, what stays transparent by design, and why the verification pipeline is never hidden from clients. - [Bulk Import Keywords via CSV](https://outercite.com/learn/agencies/how-to/bulk-import-keywords): How to import keywords and prompts in bulk across a client workspace using a CSV file, including format rules and validation tips. - [Handle a Client Handover](https://outercite.com/learn/agencies/how-to/handle-client-handover): How to transfer a client workspace cleanly between account managers, including access changes, report updates, and a handover checklist. - [Onboard a New Client](https://outercite.com/learn/agencies/how-to/onboard-a-new-client): How to set up a new client workspace in Outercite, add their keywords and competitors, and get reporting running from day one. - [Schedule Recurring Client Reports](https://outercite.com/learn/agencies/how-to/schedule-client-reports): How to set up automatic branded monthly or weekly reports for each client, sent from your agency email address on a fixed schedule. - [Send the Weekly Branded Client Digest](https://outercite.com/learn/agencies/how-to/send-the-weekly-digest): How to configure, customise, and manage the weekly digest email that summarises citation wins, losses, new competitors, and top movements for each client. - [Agency Client Onboarding Playbook](https://outercite.com/learn/agencies/playbooks/agency-onboarding-playbook): A repeatable, seven-step playbook for getting any new client set up and delivering first insights within five working days. - [Monthly Client Review Template](https://outercite.com/learn/agencies/playbooks/monthly-client-review-template): A structured template for running monthly AI search reviews with clients: what metrics to show, how to narrate the story, and how to present wins clearly. - [Pitching AI Search Visibility to Clients](https://outercite.com/learn/agencies/playbooks/pitching-ai-search-to-clients): How to present AI search visibility to clients who have never heard of it, and walk away with a signed brief. - [Upselling with Predictions](https://outercite.com/learn/agencies/playbooks/upselling-with-predictions): How to use Outercite's citation forecasts to show clients where they are headed and make an honest case for expanded scope or a higher service tier. - [Agency Quickstart](https://outercite.com/learn/agencies/start-here/agency-quickstart): Set up your parent organisation, add your first client workspace, invite the team, and run your first report in one day. - [Creating Your First Workspace](https://outercite.com/learn/agencies/start-here/creating-your-first-workspace): Step-by-step guide to creating an isolated client workspace in Outercite, covering what is isolated and how to switch context. - [Wholesale Pricing Explained](https://outercite.com/learn/agencies/start-here/wholesale-pricing-explained): How Outercite's wholesale pricing works for agencies, including tiered keyword volumes, margin ownership, and a worked example. - [Contact support](https://outercite.com/learn/help/contact-support): How to get help from Outercite: in-app chat, your account manager, the status page, and what to include in a support request. - [Frequently Asked Questions](https://outercite.com/learn/help/faq): Quick answers to the most common questions about Outercite, AI citations, and how the platform works. - [Why does Outercite show fewer citations than a manual search?](https://outercite.com/learn/help/why-fewer-citations-than-google): Outercite reports fewer citations than a raw web search because it filters out vague and unverified mentions. This is by design. - [Why is my citation rate low?](https://outercite.com/learn/help/why-is-my-citation-rate-low): Common reasons your AI citation rate is below expectations and the specific levers you can pull to improve it. - [Why is there no data yet?](https://outercite.com/learn/help/why-no-data-yet): Your new Outercite account shows no citations or stats. Here is why and what to do next. - [API access](https://outercite.com/learn/integrations/api-access): Generate an API key in Outercite to pull citation data, visibility scores, and competitor snapshots into your own tools. - [Google Search Console integration](https://outercite.com/learn/integrations/google-search-console): Link Google Search Console to Outercite to see traditional organic search data alongside your AI citation results. - [Model Context Protocol (MCP)](https://outercite.com/learn/integrations/mcp): Connect Outercite to MCP-compatible AI assistants so they can query your citation data, competitors, and agency portfolio directly. - [Integrations overview](https://outercite.com/learn/integrations/overview): Connect Outercite to Google Search Console, your own tools via API and webhooks, and notification channels like Slack. - [Slack notifications](https://outercite.com/learn/integrations/slack): Route Outercite citation alerts and surge notifications to a Slack channel so your team sees important changes immediately. - [Webhooks](https://outercite.com/learn/integrations/webhooks): Send citation events from Outercite to your own systems in real time using webhooks configured in Settings > Developer. - [How the Pipeline Works](https://outercite.com/learn/intro/how-the-pipeline-works): A plain-English walkthrough of the four-stage verification pipeline that turns raw AI responses into trustworthy citation data. - [What is Outercite?](https://outercite.com/learn/intro/what-is-outercite): A plain-English introduction to AI search citations, the six engines Outercite tracks, and who the platform is for. - [Why AI Search Matters](https://outercite.com/learn/intro/why-ai-search-matters): Buyers now ask AI instead of Googling, and AI gives one answer, not ten links. Here is what that means for your brand. - [Competitors and share of voice](https://outercite.com/learn/organisations/core-concepts/competitors-and-share-of-voice): Share of voice measures how often your brand appears in AI answers compared to the other businesses competing for the same prompts. - [Confidence scores explained](https://outercite.com/learn/organisations/core-concepts/confidence-scores-explained): The confidence score tells you how certain Outercite is that a citation is genuine, based on agreement between two independent AI models. - [Intent classification](https://outercite.com/learn/organisations/core-concepts/intent-classification): Intent classification sorts every tracked prompt into one of five categories so you can see which part of the buying journey your citations are winning. - [Predictions and forecasts](https://outercite.com/learn/organisations/core-concepts/predictions-and-forecasts): Outercite forecasts your visibility trends based on recent citation patterns, giving you an early signal of where your AI search presence is heading. - [What is a citation?](https://outercite.com/learn/organisations/core-concepts/what-is-a-citation): An AI citation is when an AI search engine mentions your business by name or links to your website inside an answer it gives to a user. - [Add a Competitor to Track](https://outercite.com/learn/organisations/how-to/add-a-competitor): Step-by-step guide to adding competitors in Outercite, including how auto-discovery suggests rivals based on your keyword set. - [Connect Google Search Console](https://outercite.com/learn/organisations/how-to/connect-google-search-console): Link Google Search Console to Outercite to bring traditional search data alongside your AI citation results in one place. - [Export a Report](https://outercite.com/learn/organisations/how-to/export-a-report): Export your Outercite citation data as a PDF or CSV, understand what each format includes, and schedule recurring report delivery. - [Invite Your Team](https://outercite.com/learn/organisations/how-to/invite-your-team): Add teammates to your Outercite workspace, assign roles with the right permissions, and manage access as your team changes. - [Set Up Alerts](https://outercite.com/learn/organisations/how-to/set-up-alerts): Configure Outercite alerts for lost citations, new competitors, and citation surges, then route notifications to email or Slack. - [Build AI Search Visibility for a New Product](https://outercite.com/learn/organisations/playbooks/launching-a-new-product): A playbook for taking a brand-new product from zero citations to a measurable baseline across all six AI engines. - [Run a Quarterly Brand Health Review](https://outercite.com/learn/organisations/playbooks/quarterly-brand-health-review): A repeatable quarterly process for reviewing your AI search visibility score, share of voice, competitor shifts, and presenting findings to stakeholders. - [Recover Lost Citations](https://outercite.com/learn/organisations/playbooks/recovering-lost-citations): A practical playbook for diagnosing why AI engines stopped citing you and taking the right recovery steps fast. - [Win Citations for Local and Buying-Intent Queries](https://outercite.com/learn/organisations/playbooks/winning-local-buying-intent): A step-by-step playbook for capturing AI search citations when customers are ready to buy or searching near your location. - [Organisation quickstart](https://outercite.com/learn/organisations/start-here/org-quickstart): Get your Outercite workspace running in your first session, from account creation to your first report, with a Day 1-5 plan. - [Reading your first report](https://outercite.com/learn/organisations/start-here/reading-your-first-report): Understand what every number in your Outercite report means, what good looks like, and which metrics to act on first. - [Choosing your first keyword](https://outercite.com/learn/organisations/start-here/your-first-keyword): Learn how to pick tracked prompts that reflect real buying intent, why intent matters, and how many keywords to start with. - [API v1 Reference (Stub)](https://outercite.com/learn/reference/api-v1): Illustrative v1 stub showing example endpoints, authentication, and response shapes consistent with the Outercite data model. - [Changelog](https://outercite.com/learn/reference/changelog): A reverse-chronological record of new features, changes, and fixes shipped to Outercite. - [Data Definitions](https://outercite.com/learn/reference/data-definitions): Precise definitions of every Outercite metric, including how each one is calculated in plain terms. - [Glossary](https://outercite.com/learn/reference/glossary): Plain-English definitions for every term used in Outercite and the wider AI search visibility space. - [System Status](https://outercite.com/learn/reference/system-status): Where to check Outercite's live uptime, what each status level means, and how incidents are communicated. - [Data Handling and Privacy](https://outercite.com/learn/trust/data-handling-and-privacy): What data Outercite collects, what it is used for, and how to request retention, sub-processor, and DPA documentation. - [Data Isolation](https://outercite.com/learn/trust/data-isolation): How Outercite's multi-tenant model keeps each client workspace fully separate, enforced at the data layer. - [How We Verify Citations](https://outercite.com/learn/trust/how-we-verify-citations): Why two independent models must agree before Outercite counts a citation, and what that means for the accuracy of your data. - [Trust Overview](https://outercite.com/learn/trust/overview): How Outercite approaches data, isolation, and transparency so you can rely on the citation data in your dashboard.