Priority brief
The visibility gap, supporting answers, reason it matters and the work recommended next.
Evidence and recommendationOutercite ConciergeYour AI visibility programme.
Your AI visibility programme.
Carried through with you.
A named team helps you find the gaps that matter, agree the work, carry approved actions through and review what changed.
Named delivery teamAgreed scope and approvalsEvidence kept with the work
Why Concierge
Knowing the gap is only the start.
AI visibility work often stalls between a useful finding and the people who need to approve, produce and publish the response. Concierge gives the programme clear ownership, keeps decisions moving and retains the evidence behind every recommendation.
How the programme runs
A clear path from answer to action.
Your scope sets the priorities. Every step keeps your team involved in the decisions.
- 01
Establish the baseline
Agree the brands, markets, customer questions, competitors, platforms and cadence that deserve attention.
- 02
Choose the opportunity
Your named team investigates recurring gaps and brings forward the evidence and proposed priority.
- 03
Approve the work
Review the scope, brand facts and decision points before any agreed change moves ahead.
- 04
Review what changed
Keep the published work, fresh crawls and later AI answers connected to the original baseline.
What gets delivered
Every next move has a record you can inspect.
The recommendation, approval, published work and follow-up answers stay connected from the first question to the next review.
Approval request
The proposed scope, responsibilities, claims to verify and decision points before work begins.
Scope and approvalPublication record
The approved work, submitted URL, publication date and crawl evidence kept in one place.
Work carried throughOutcomes review
The baseline, follow-up answers, observed changes and the next decision for your team.
Progress reviewedClear responsibilities
Your team stays in control. Ours keeps the work moving.
Set the context and make the decisions.
- Share brand priorities, markets and customer context.
- Confirm facts, claims, access and internal constraints.
- Approve the agreed scope and publication decisions.
- Join the outcomes review and choose what follows.
Investigate, coordinate and keep the evidence clear.
- Configure monitoring around the agreed questions and markets.
- Investigate gaps and prepare supported priority briefs.
- Carry approved work through the agreed delivery process.
- Track publication, crawl the work and review later answers.
A cadence that fits the work
Keep attention on the next useful decision.
Scheduled visibility checks
Daily, weekday or weekly coverage is agreed around priority questions and markets.
Visible progress and approvals
See what is being investigated, what needs a decision and what has been published.
Monthly outcomes review
Compare the latest answers with the baseline and agree what deserves attention next.
Built for consequential programmes
For brands that need the work carried through.
One brand with a broad market, product set or approval process.
A portfolio of brands or markets that needs clear separation and reporting.
An enterprise team that needs ownership, evidence and governance around the work.
Every programme is shaped around your brands, markets, priorities and approval process. Start with a conversation about the opportunities you want to move forward.
Discuss your programmeQuestions answered
Know how the service works before we scope it.
How is Concierge different from the Outercite app?
The app gives your team the monitoring, assistant and evidence to run the process. Concierge adds a named team that helps investigate, prioritise, coordinate approved work and review outcomes within an agreed scope.
Does Concierge make changes without approval?
No. Responsibilities and approval points are agreed before work begins. Your team stays in control of brand facts, claims, access and publication decisions.
What cadence does the service use?
Monitoring and working cadence are set for the programme. Depending on the scope, checks can run daily, on weekdays or weekly, with a regular outcomes review.
How does an engagement begin?
Start with a conversation about your brands, markets, current workload and goals. We then define the initial scope, responsibilities, coverage and review cadence.
Start with the programme you need
What would you move forward if the work had clear ownership?
Tell us about your brands, markets and current priorities. We will use the conversation to shape an initial scope.