Question 1

What is Outercite?

Accepted Answer

Outercite is an AI visibility platform. It tracks how AI engines like ChatGPT, Claude, Gemini, Perplexity, Grok and DeepSeek describe and recommend your brand, verifies every citation with two independent models, forecasts the uplift of each move, and hands your team a ranked plan of what to do next. It is the only platform that tells you what to do next and forecasts the uplift, not just where you rank today.

Question 2

What is AI visibility, and why does it matter?

Accepted Answer

AI visibility is how often and how favourably AI engines mention and recommend your brand when people ask them questions. As buyers shift from typing keywords into search engines to asking AI assistants for recommendations, being cited in those answers increasingly decides who gets discovered and chosen. If AI does not mention you, you are invisible at the exact moment of decision.

Question 3

What is Answer Engine Optimisation (AEO)?

Accepted Answer

Answer Engine Optimisation, or AEO, is the practice of improving how often your brand is cited and recommended inside AI-generated answers. It is sometimes called generative engine optimisation (GEO). Where traditional SEO optimises for ranked links on a results page, AEO optimises for being the answer an AI gives directly.

Question 4

How is AEO different from SEO?

Accepted Answer

SEO improves your position in a list of links on a search results page. AEO improves whether an AI engine cites and recommends you inside a written answer, where there is often no list of links at all. The two overlap because strong, well-structured content helps both, but the measurement, tactics and outcomes for AEO are distinct and built around citations rather than rankings.

Question 5

Which AI engines does Outercite track?

Accepted Answer

Outercite tracks ChatGPT, Claude, Gemini, Perplexity, Grok and DeepSeek, with new engines added as buyers adopt them. The number of engines available depends on your plan, and coverage scales as you upgrade.

Question 6

How does Outercite forecast uplift?

Accepted Answer

CitePulse runs more than 300 simulation agents grounded in your live citation graph, real search data and social signals to project the uplift of each move over the next 30 days. Every forecast is then tracked against what actually happened, so you see forecast versus actual on each move and the model gets sharper over time.

Question 7

What is a Living Brief?

Accepted Answer

The Living Brief is your always-current view of where you stand, what to do next, and what each move is worth. Instead of a static report you read once, it updates as the engines change, surfacing new gaps, new competitor moves and new recommended actions ranked by forecasted uplift.

Question 8

What are Citezens?

Accepted Answer

Citezens are your workforce of specialist AI agents, each a named agent with a permanent, tamper-proof work history, from Citation Monitor to Prediction Team Lead. They learn your business over time, execute approved moves, and are provisioned uniquely to your organisation.

Question 9

Is the citation data accurate?

Accepted Answer

Every citation runs an Intent, Judge and Verify pipeline where two independent models must reach consensus before it reaches your dashboard. Disputed results are escalated to human review. The result is zero false positives by design, so you only ever report numbers you can defend.

Question 10

Can I trust the uplift forecasts?

Accepted Answer

Yes, because they are accountable. Every forecast is recorded and compared against the measured lift once a move ships, and agents that prove accurate carry more weight over time. You always see forecast versus actual, so the projections earn trust through evidence rather than asking for it.

Question 11

How do you prevent hallucinated reports?

Accepted Answer

No single model is trusted on its own. A citation is only confirmed when two independent models agree, and anything they disagree on is flagged for human review rather than published. This dual-model consensus is what keeps fabricated or low-confidence mentions out of your reports.

Question 12

Where does my data live?

Accepted Answer

Your primary application, database and cache run in Sydney, Australia, encrypted in transit and at rest. Outercite is built in Australia and served globally, with Australian data residency by default.

Question 13

Is my data used to train AI models?

Accepted Answer

No. Your data is never used to train third-party models. It is used only to power your own visibility tracking, forecasting and reporting.

Question 14

Does Outercite support SSO and role-based access?

Accepted Answer

Yes. Outercite supports single sign-on and granular role-based access control, with per-workspace isolation, so you control exactly who can see and act on each account, business unit or client.

Question 15

Is every action audited?

Accepted Answer

Yes. Every agent action is written to an immutable, auditable trail. You can always answer which agent did what, and when, which is essential for enterprise governance and client reporting.

Question 16

Is there a free trial?

Accepted Answer

Every plan starts with a 21-day free trial with full access, billed in AUD, and you can cancel anytime before it ends. There is no free-forever tier.

Question 17

How much does Outercite cost?

Accepted Answer

Paid plans start at A$149/mo for Growth, A$299/mo for Professional and A$449/mo for Business, each billed in AUD with a 21-day free trial. Higher tiers add more platforms, prompts, competitors and predictive intelligence. Agencies and enterprises have tailored plans.

Question 18

How does agency and enterprise pricing work?

Accepted Answer

Agencies start on an $799/mo white-label base with unlimited client workspaces and 25% wholesale on every client seat. Enterprise plans are tailored to your portfolio, governance and scale needs with dedicated support. Both are best scoped with our team.

Question 19

Can I cancel anytime?

Accepted Answer

Yes. Paid plans are month to month, billed in AUD, and you can cancel anytime. Every plan also starts with a 21-day free trial.

Questions about AI visibility, answered.

AI search basics

Platform

Accuracy & trust

Security & data

Plans & pricing

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