Invoices and Payment

All invoices and payment details live in one place: your billing settings. You can download past invoices, update your card, and change your billing email without contacting support.

What you'll learn

• Where to find and download invoices
• How to update your payment method
• What to do if a payment fails
• Notes on billing terms that vary by plan or region

Finding your invoices

1. Log in to Outercite.
2. Click Settings in the sidebar.
3. Select Billing.
4. Scroll to the Invoice History (or Billing History) section.

Each invoice is listed with its date, amount, and status (paid or outstanding). Click any invoice to open a downloadable PDF receipt suitable for expense claims or accounting records.

Open Billing Settings

Updating your payment method

To change your card or payment details:

1. On the Billing screen, click Update Payment Method (or Manage Payment Details).
2. You will be taken to a secure payment form. Enter your new card details.
3. Save the new card. Outercite will use it for the next billing cycle.

Changing the billing email

By default, invoices are sent to the email address on your Outercite account. If you need them sent to a separate finance or accounts-payable address:

1. On the Billing screen, look for Billing Email or Invoice Email.
2. Enter the address you want invoices sent to.
3. Save. Future invoices go to that address. Historical invoices are still accessible in-app for any Admin.

What happens if a payment fails

If a payment cannot be processed, Outercite will:

1. Send an email to the account's billing email address.
2. Retry the charge automatically over the following days (the exact retry schedule is shown in the payment failure notification).
3. Restrict access to the workspace if the payment remains unresolved after the retry window.

To resolve a failed payment, update your payment method on the Billing screen. Outercite will usually retry automatically once a new card is saved.

Notes on billing terms

Billing terms (currency, tax treatment, payment intervals, and invoice format) can vary by plan and by the region where your account is registered.

• Currency: Your account will be billed in the currency shown during sign-up. This is not always changeable after the fact.
• Tax: Depending on your region, tax may be added to your invoice. The total on your billing screen reflects the amount you will actually be charged.
• Annual vs monthly: If your plan supports annual billing, you can usually switch between monthly and annual from the Billing screen. Annual billing typically means a single invoice for the year rather than monthly invoices.

If you have a specific question about tax treatment or invoice format for your region, contact Outercite support from the billing screen.

Agencies: billing is different

Agency accounts have a wholesale billing model with different invoicing arrangements. The details are covered in the Agency Billing Model article. The steps above apply to organisation accounts.

Try this in Outercite

Open billing settings to download your most recent invoice or check your payment details are up to date.

Open Billing Settings

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