Invoices and payment

Invoices, receipts and payment details all live in billing.

What you'll learn

• Where to find invoices and receipts
• How to update payment details and the billing email
• What happens when a payment fails

Invoices and receipts

Open billing for the list. Each entry carries the date, the amount and the period, and a downloadable receipt for your records.

Prices are in Australian dollars. Tax treatment depends on where your business is registered and appears on the invoice itself.

Updating the payment method

Update the card in billing. The change applies to the next charge, so if a payment has already failed, updating the card is what lets the retry succeed.

The billing email

The billing email is where invoices and payment notices go, and it is worth setting to a finance address rather than to a person. An invoice that goes to somebody who has left the company is the most common cause of an avoidable lapse.

When a payment fails

1. You are notified, and the retry schedule begins.
2. There is a grace period before anything changes about your access.
3. If it is not resolved, the account moves to a restricted state rather than being deleted. Your data stays.

Fix it by updating the card and letting the retry run. If it still fails, email support@outercite.com rather than creating a second account, which splits your history in two.

Annual billing

Annual is charged as ten months for twelve. It is one invoice at the start of the term.

For agencies

You receive one invoice for the account. Client workspaces are not separate subscriptions, so there is nothing to reconcile per client on our side. What you charge your clients is yours, tracked separately. See agency billing model.

Try this in Outercite

Open billing and check that the billing email is a finance address and not an individual's. It takes a minute and it prevents the most common billing failure.

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