Agency billing model
One plan, one invoice, one pooled allowance. What appears on the bill, and how to track what each client actually costs you.
You buy one plan and get one invoice. Clients are workspaces inside it rather than subscriptions of their own, so there is nothing to reconcile per client on our side.
What you'll learn
- What is on your invoice
- How to track per-client profitability yourself
- What happens when the allowance runs out
What you are billed for
The Scale plan at the partner price, monthly or annually. Annual billing is charged as ten months, so two are free.
Current figures are on the agencies pricing page, which is generated from the same configuration that bills you.
Adding a client workspace does not add a line to the invoice. Your cost changes when your plan or your allowance changes, not when your client count does.
Your own margin
Because we do not bill per client, your per-client economics are yours to manage. The platform will hold what you charge a client so the portfolio view can show your margin, and it is an input you set rather than something we calculate from a licence fee.
Three things drive your real cost per client:
- Prompt count. The dominant factor. Every prompt is checked on every covered surface every cycle.
- Cadence and premium work. Grounded checks and forecast simulations cost more from the wallet than ordinary monitoring.
- Service time. Running the change loop is the work clients pay for, and it does not appear on our invoice at all.
When the allowance runs out
Your wallet is agency-wide. If it empties, monitoring pauses rather than silently degrading, and the account tells you. You can add coverage, and there is a webhook event for exhaustion so your own systems can know before a client does.
See coverage and credits.
A pooled wallet means one client can exhaust it for everybody. If you take on a client with a very large prompt set, size the allowance before you switch their monitoring on, not after.
Invoices and payment
Invoices and payment method live in billing. See invoices and payment for the detail, which is the same for agencies as for anybody else.
If your account predates September 2026
Agency billing was previously per client seat, with a discount against list and a base-fee waiver at a threshold of paid seats. If your account was set up that way, check billing for which model it is on before you build a pricing model on this article.
Try these numbers
Divide your monthly platform cost by your client count, then compare it with your smallest retainer. If the two are close, your smallest client is not paying for the service around the product.
Related
Partner pricing explained
What the plan includes.
Coverage and credits
How the wallet is spent and topped up.
Invoices and payment
Where the invoices live.
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Client permissions model
Two things control access: a role, which says what somebody can change, and workspace membership, which says whose data they can see.
Onboard a new client
A repeatable sequence for getting a client workspace from empty to reporting, with the checks that stop you doing it twice.