System Status
Where to check Outercite's live uptime, what each status level means, and how incidents are communicated.
If something in Outercite looks wrong, check the status page before raising a support ticket. Most service interruptions are announced there within minutes of detection.
Live status page
Current uptime and incident history are published at:
The page is updated automatically and does not require a login. Bookmark it so you can check quickly during any disruption.
Status levels
| Status | Meaning |
|---|---|
| Operational | The service is running normally. All checks, verifications, and alerts are processing as expected. |
| Degraded Performance | The service is running but slower than normal. Citation checks may take longer to process. No data is lost. |
| Partial Outage | One or more components are unavailable. For example, checks to a specific engine may be paused while others continue. |
| Major Outage | A significant portion of the platform is unavailable. Verification checks are not running. You will receive an email notification. |
| Maintenance | Planned downtime. Announced at least 24 hours in advance via email and the status page. |
Components tracked on the status page
The status page breaks uptime down by component so you can see exactly what is affected:
- Verification pipeline: the dual-model citation checking system (intent classification, deep analysis, cross-verification).
- AI engine connectivity: the live connection to each of the six engines (ChatGPT, Claude, Perplexity, Google AI, Grok, DeepSeek).
- Dashboard and API: the web application and API v1 endpoints.
- Alerts and notifications: email and in-app surge alerts.
- Report generation: PDF and CSV export processing.
How incidents are communicated
- Status page: updated first, typically within minutes of detection.
- Email notification: sent to the account owner for any Partial Outage, Major Outage, or Maintenance event.
- In-app banner: shown on the dashboard during active incidents.
Resolved incidents remain on the status page history for a rolling period.
Reporting an issue
If you believe there is a problem not reflected on the status page, contact support at support@outercite.com. Include your workspace ID (visible in workspace settings) and a brief description of what you are seeing. The team aims to respond as quickly as possible.
Try this in Outercite
Visit your dashboard and check the last verification timestamp on the citations panel. If it is more than a few hours old and the status page shows Operational, contact support with your workspace ID.